Responsible Gaming at 4g99 – Stay in Control

At 4g99, we believe that responsible gaming is the foundation of a trustworthy and sustainable platform. We are committed to ensuring that every player in Bangladesh has access to a safe, fair and transparent gaming environment. Our responsible gaming programme provides practical tools that allow players to manage their own activity, set personal limits and seek help if they ever feel that gambling is no longer a healthy hobby.

Gambling should always be treated as a form of entertainment — not as a source of income, a means to recover debt or a solution to financial difficulty. The 4g99 team actively monitors for signs of problem gambling behaviour and will proactively reach out to players who may be at risk. If you feel that gambling is affecting your finances, relationships or mental wellbeing, please contact our support team immediately.

Deposit limits are one of the most effective tools available to players who want to manage their gambling expenditure proactively. On 4g99, you can set a limit on the total amount you are permitted to deposit within a given time period. Three limit types are available:

• Daily deposit limit: a maximum amount you may deposit across all payment methods (bKash, Nagad, Rocket, Upay) within a single calendar day.
• Weekly deposit limit: a maximum amount you may deposit across all payment methods within any rolling seven-day period.
• Monthly deposit limit: a maximum amount you may deposit across all payment methods within any rolling thirty-day period.

Once a deposit limit is set, it takes effect immediately. You may reduce your limit at any time with immediate effect. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is designed to give players time to reflect before committing to increased spending. To set or adjust your deposit limit, please contact the 4g99 support team via live chat.

Cool-Off (Time-Out) Period

A cool-off period is a short temporary break from the 4g99 platform. During a cool-off, your account remains open but you are unable to log in, place bets, make deposits or access any real-money features of the platform. Cool-off periods are available in the following durations: 24 hours, 72 hours, 7 days, 14 days and 30 days. At the end of the selected period, your account access is automatically restored. You may request a cool-off at any time by contacting the 4g99 support team — your request will be actioned within 24 hours.

Self-Exclusion

Self-exclusion is a more serious measure for players who feel they need to stop gambling for an extended period or permanently. When you request self-exclusion from 4g99, your account will be suspended, all marketing communications will cease, and you will be prevented from creating a new account on the platform for the duration of the exclusion. Self-exclusion periods start at a minimum of six months and may be extended indefinitely upon request.

To initiate self-exclusion, contact the 4g99 support team via live chat or at [email protected]. Your request will be processed within 24 hours. Please note that during the self-exclusion period, any winnings accumulated following the start of exclusion will be voided. If you wish to reactivate your account at the end of a self-exclusion period, a mandatory 7-day reflection period applies before access is restored.

Problem gambling can develop gradually and may be difficult to recognise in yourself. The following are common warning signs that gambling may be becoming a problem. If you identify with any of these, we strongly encourage you to reach out to our support team or to contact a professional counselling service:

• ⚠️Spending more money on gambling than you can comfortably afford, or borrowing money to fund gambling activity.
• ⚠️Gambling to chase losses — continuing to place bets in an attempt to recover money already lost.
• ⚠️Neglecting work, study, family responsibilities or personal relationships due to time spent gambling.
• ⚠️Feeling anxious, irritable or restless when not gambling, or when attempting to cut down.
• ⚠️Concealing the extent of your gambling activity from friends or family members.
• ⚠️Using gambling as a way to escape personal problems, stress, depression or other negative emotional states.

Recognising these signs early is the most effective way to prevent gambling from becoming a serious problem. At 4g99, there is no shame in asking for help — our support team is trained to assist players confidentially and without judgement.

• Set a personal budget before you start playing and never exceed it, regardless of whether you are winning or losing.
• Treat any money you deposit as the cost of entertainment — not as an investment you expect to return.
• Take regular breaks during gaming sessions — stand up, hydrate and spend time away from the screen.
• Never gamble while under the influence of alcohol or when you are feeling emotionally distressed, as your judgement may be impaired.
• Keep track of the time you spend gaming — set a timer on your phone if needed. Remember that clock-free environments can make it easy to lose track of time.
• Balance gaming with other hobbies and social activities — a varied, rounded lifestyle is the best foundation for healthy, recreational gambling.

4g99 has a zero-tolerance policy towards underage gambling. All players are required to be 21 years of age or older at the time of registration. During the KYC verification process, all players are required to submit valid government-issued identity documentation confirming their age and identity. Any account found to belong to a person under the age of 21 will be immediately suspended and all funds within the account will be returned.

If you share a device with younger household members, we strongly recommend taking the following precautions to prevent access to the 4g99 platform by anyone under 21:

• Always log out of your 4g99 account fully when you have finished gaming, and never save your password in a shared browser.
• Use your device's parental controls and screen time management features to restrict access to gambling websites.
• Speak openly with children and teenagers about the risks associated with gambling, explaining that it is an activity only for adults aged 21 and above.

All responsible gaming requests — including requests for deposit limits, cool-off periods and self-exclusion — are handled with full confidentiality and without judgement. Our trained support staff will guide you through the available options and ensure the appropriate measures are applied to your account promptly.

Remember: seeking help for problem gambling is a sign of strength, not weakness. 4g99 is proud to support every player in Bangladesh in maintaining a healthy and enjoyable relationship with gaming.