4g99 Privacy Policy – How We Protect Your Data

This Privacy Policy ("Policy") describes how 4g99 ("we", "us", "our", "the Platform") collects, uses, stores and protects personal information relating to individuals who register for and use the 4g99 online gaming platform at https://4g99.pro ("the Service"). This Policy applies to all players, registered account holders and visitors to the 4g99 website, regardless of the device or location from which they access the Service.

By registering an account with 4g99 or by continuing to use the Service, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Service and may request account closure by contacting our support team.

Information You Provide Directly

When you register for an account, make a deposit, request a withdrawal or contact our support team, you provide personal information that we collect and store. This includes but is not limited to:

• Full name, date of birth and contact details including mobile number and email address.
• Account credentials (username and encrypted password).
• Payment information including the mobile wallet numbers used for bKash, Nagad, Rocket or Upay transactions. 4g99 does not store full card numbers for card-based payments.
• Identity verification documents (such as National ID or passport) submitted in response to KYC requests.

Information Collected Automatically

When you access and use the 4g99 platform, certain technical and behavioural data is collected automatically by our systems. This data helps us maintain platform security, improve performance and deliver a personalised experience. Automatically collected data includes:

• Device type, operating system, browser type and version, and screen resolution.
• IP address and approximate geographic location derived from IP data (country and city level only).
• Session activity logs including pages visited, games played, wagers placed, deposits and withdrawals made, and timestamps for all account actions.

4g99 uses the personal information we collect solely for the following purposes. We do not use your data for any purpose that you would not reasonably expect based on your relationship with the platform:

• Account creation, verification and ongoing account management, including KYC identity checks required under responsible gaming obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket and other supported Bangladeshi payment methods.
• Delivering customer support, responding to queries and resolving disputes or account issues raised through our live chat team.
• Monitoring account activity for fraud detection, anti-money-laundering compliance and responsible gaming safeguards.
• Sending transactional communications such as deposit confirmations, withdrawal receipts and account security notifications.
• Improving platform features, game selection and user experience based on anonymised aggregate usage data.

4g99 will only send you promotional communications (such as bonus offers or event notifications) if you have opted in to receive them. You may withdraw your consent to marketing communications at any time by contacting our support team.

4g99 does not sell, rent or trade your personal information to any third party for commercial purposes. We may share limited personal information with trusted third-party service providers who assist us in operating the platform, under strict confidentiality obligations. The categories of third parties with whom data may be shared are:

• Payment processors and mobile banking operators (bKash, Nagad, Rocket) for the sole purpose of completing deposit and withdrawal transactions.
• Identity verification and KYC service providers used to confirm player age and identity as required under our responsible gaming obligations.
• Fraud prevention and security analytics partners who assist in identifying suspicious account behaviour and protecting the integrity of the platform.
• Regulatory or law enforcement authorities, where 4g99 is legally compelled to disclose information in response to a valid court order, government request or legal obligation.

All third-party providers engaged by 4g99 are required to process personal data solely for the specific purpose for which it was shared, and must not use it for any other purpose. 4g99 ensures that data-sharing agreements with these providers include appropriate contractual safeguards.

4g99 handles all financial transactions through trusted local payment processors. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket or Upay, your transaction is routed through the respective operator's secure infrastructure. 4g99 receives confirmation of transaction completion and records the associated mobile wallet number for account reconciliation purposes. We do not store your mobile banking PIN, OTP or full payment credentials on our servers.

Transaction records are retained for a minimum of five years from the date of the transaction for the purposes of financial record-keeping, fraud prevention and regulatory compliance. Where a player requests account closure, historical transaction records will be retained for the legally required period before being securely deleted.

4g99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences and to analyse how players interact with the site. The cookies we use fall into three categories:

• Essential cookies: required for core functionality such as maintaining your login session, processing transactions and securing your account. These cannot be disabled without impairing the Service.
• Analytics cookies: used to collect anonymised data on how players navigate the platform, which pages are visited most frequently, and where users encounter issues. This data is used solely to improve platform performance.
• Preference cookies: used to remember your language and display settings so that your experience is consistent across sessions.

You may adjust your browser settings to refuse or delete cookies. Please note that disabling essential cookies may prevent certain features of the 4g99 platform from functioning correctly, including the ability to log in, deposit funds or access your account history.

4g99 employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data transmitted between your device and the 4g99 platform is protected using 256-bit SSL (Secure Socket Layer) encryption. Account passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text. Access to player data within 4g99's systems is restricted to authorised personnel only, on a strictly need-to-know basis.

While 4g99 takes all reasonable precautions to secure your data, no method of electronic transmission or storage is entirely immune to security risks. In the event of a data breach that is likely to result in a significant risk to affected individuals, 4g99 will notify affected players as soon as practicable and will take all necessary steps to contain the incident and prevent recurrence.

4g99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply: active account data is retained for the duration of your account's active status; transaction and financial records are retained for a minimum of five years; identity verification documents are retained for a minimum of five years from account closure; support and communications logs are retained for up to two years.

When personal data is no longer required, 4g99 will securely delete or anonymise it in accordance with our data disposal procedures. Where deletion is not immediately possible due to technical or operational constraints, the data will be isolated from further processing until it can be securely removed.

As a player on the 4g99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all privacy rights requests within a reasonable timeframe:

• Right of access: you may request a copy of the personal data that 4g99 holds about you.
• Right of rectification: you may request that inaccurate or incomplete personal data held about you be corrected or updated.
• Right of erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: you may request that we limit the way in which we use your personal data while a dispute or review is ongoing.

4g99 will not discriminate against any player for exercising their privacy rights. However, please be aware that certain rights (for example, a request for erasure) may affect your ability to continue using the platform, as some personal data is required for us to operate your account, process transactions and comply with legal obligations.

4g99 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via the platform or by email. Your continued use of the 4g99 platform following any update to this Policy constitutes your acceptance of the revised terms.

We recommend that you review this Privacy Policy periodically to stay informed of any changes. If you have any questions about this Policy or about how 4g99 handles your personal data, please contact our support team at any time. Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).